We have streamlined our portfolio to enable us to focus on programs that are best suited to changing market dynamics and will most effectively serve patients and customers in the future. Importantly, changes to our commercial portfolio will not affect our commitment to the remediation of devices impacted by the June 2021 recall of certain CPAP, BiPAP and mechanical ventilator devices.
In the US, and US territories, Philips Respironics will focus on the sale of consumables and accessories, including masks, and will not return to the sale of hospital ventilation products, certain home ventilation products, portable and stationary oxygen concentrators and sleep diagnostic products.
We will be here to support customers and patients through the End of Service for these products as well as products that will continue to be actively sold. Customers will be contacted directly regarding any order cancellations resulting from our portfolio changes.
Questions? Please reach out to your Philips Respironics sales representative or Customer Service at 800-345-6443 with any questions.
Only products within current service life shown. If you are uncertain about the status of a product or product number not shown on this list, please contact customer service.
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
* The E30 was approved for COVID emergency use authorization and is no longer available.
This list includes most commonly used, recently discontinued part numbers and is intended to support customers as we make substantial changes to our US portfolio.
Last updated February 6, 2024
What is the definition of “end of service”? How will you support the installed base of devices that have already been sold?
Once a product is discontinued for sale, the manufacturer provides a specified number of years of service support wherein all relevant repair parts, accessories etc. necessary to use or service the device (during PMs and repairs) will be supplied pending parts availability.
Will you continue to service the products/devices already in use? What will this look like?
Philips will continue to support all discontinued products with repair kits, spare parts and resupply materials depending upon parts availability up until the end of service date as specified in the discontinuation notice.
I have open orders with Philips on discontinued product; what is the status of those orders?
Orders that are shipped prior to the defined shipment discontinuation date will be honored. All other orders that are unable to be shipped will be cancelled.
My product that is discontinued failed within its warranty period and is unable to be repaired. How will you rectify this situation?
Philips will provide refunds as articulated in the warranty terms and conditions but will be unable to provide a replacement product.
My product that is discontinued failed during the post-warranty period and is unable to be repaired. How will you rectify this situation?
Philips will not provide a new product for replacement or sale.
You are about to visit a Philips global content page
ContinueYou are about to visit a Philips global content page
ContinueSelect country
United States (English)