Enterprise Monitoring as a Service (EMaaS)

Subscribe to monitoring capabilities with a multi-year service

In an EMaaS enterprise-wide subscription, Philips delivers the latest monitoring software with a predictable spend. A dedicated team delivers intensive clinical and technical services to advance your staff’s capabilities and analyzes performance across care settings to help you achieve your organization’s patient monitoring utilization, adoption and adherence goals.

This flexible service offers different monitoring system ownership levels (shared or Philips-owned) and different financial models (pay-per-use or a mix of upfront costs and a subscription model) based on your preference.

Choose a model based on your performance goals:

Ownership level
Financial model
Depreciate assets, use cash on hand

EMaaS 180 – our latest service

In EMaaS 180, you share ownership and management of your monitoring system with us, and you can leverage the depreciation of your hardware. The service is delivered through a mix of upfront costs and a subscription model.

Other acuities may be included based on your contract.

EMaaS 180 – our latest service

In EMaaS 180, you share ownership and management of your monitoring system with us, and you can leverage the depreciation of your hardware. The service is delivered through a mix of upfront costs and a subscription model.

EMaaS 360

In EMaaS 360, Philips fully owns and takes responsibility for managing your monitoring system. The service is delivered through a pay-per-use subscription.

EMaaS 360

In EMaaS 360, Philips fully owns and takes responsibility for managing your monitoring system. The service is delivered through a pay-per-use subscription.

Benefits

The As-a-service subscription can help you:

Clinically

Access: Clinicians gain access to the latest applications, features and data-driven tools integrated into care workflows.
Implementation management: Philips experts manage the configuration, staff education, go-live and user acceptance.
Ongoing education: Clinical and technical educational support services, including online and in-person annual training, are available to accelerate adoption and keep clinicians up to date.

Financially

Flexibility: You choose how you budget for the as-a-service model, and still have a predictable spend.
Accountability: The performance improvement roadmap can ensure accountability and annual return on investment.
Adaptability: You have the option to increase/decrease monitoring capacity as needed.
Alignment: EMaaS business model aligns with your hospital’s own fee-for-service business model.

Operationally

Standardization: A modern monitoring system lets you stay compatible and consistent across your organization.
Scalability: Expand across units, departments, care areas and the system.
Shared purpose, shared risk: You get ongoing visibility into monitoring-related inefficiencies so we can help you course-correct and partnership to ensure that KPIs are met in a predictable, strategic way.

Technically

Technology management: On-going updates, upgrades and fixes help you stay compliant.
System support: Data security and IT-compliant upgrades and OS patching can help you limit system disruptions and enhance system performance.
Interoperability: Using the latest Philips monitoring technology allows you to integrate with your EMR and other third-party devices and systems.
Maintenance: Proactive maintenance of integrations provides continuous data flow.

Read brochure (505.0KB)

See specific benefits for:

CIOs

CNOs

CFOs

Key capabilities

Philips supplies the patient monitoring applications and services you need by acuity and across your enterprise, so your effort goes down, but your efficiencies go up.

Monitors

Option to purchase qualified Philips IntelliVue monitor devices at a reduced upfront cost with EMaaS 180 subscription

Software

Pre-configured IntelliVue bedside patient monitoring applications version updates, upgrades and fixes

Patient Information Center (PIC iX) central monitoring system surveillance application version upgrades, updates and fixes

Enhanced security with MS OS patching

System performance and retrospective clinical data management tools

Services

Dynamic clinical and technical expertise to meet changing needs

Customer success delivery management with ongoing support for the subscription

Clinical and technical implementation services for upgrades

24x7 remote support for quick troubleshooting

Online education and optional clinical onsite education service

Our approach

Our process of keeping your technology up-to-date starts by meeting you where you are today. Then, we help you improve at the level and pace that works best for you. Our approach includes:

Flexible subscription levels: You can subscribe for the level of monitoring system ownership and services you need in order to improve your system performance, based on your goals.

Continuous education & capability development: Accelerates adoption to improve staff experience, engagement and adherence, adapting over time.
Customer delivery management: We keep the partnership on track with subscription delivery management and ongoing customer support.
Strategic multi-year planning: Together, we’ll help you prepare for the future by prioritizing and coordinating clinical and technical activities.

Clinical transformation & improvement: Enables ongoing clinical improvement through a systematic, data-driven approach that establishes a baseline and measures results over time. You get visibility into rates of:

Utilization to help you understand patient monitoring usage.
Adoption to help you get the most out of implemented capabilities and workflows.
Adherence to protocols and policies to help you maintain performance consistency over time

Award-winning service

We’re thrilled to share that EMaaS was awarded two global iF Design Awards, one of the most important design prizes in the world. EMaaS won for how the first-of-its kind offering was designed to help customers realize continuous improvement. It also took first place for the way that customers experience the category-redefining subscription model.

This is a first-of-its-kind partnership between a healthcare organization and a vendor, and we’re taking advantage of the opportunity to innovate together.”

Mike Garcia

Senior VP & Chief Information Officer at Jackson Health System

Resources

Documentation: EMaaS one pages summary (505.0KB)

EMaaS key details (1.68MB)

How healthcare leaders can foster a culture of digital transformation

Creative solutions to tackling top challenges in healthcare: 3 key insights

Jackson Memorial Hospital leverages Enterprise Monitoring as a Service

Jackson Memorial Hospital realizes vision of telemetry everywhere with Enterprise Monitoring as a Service

Related services

Enterprise Monitoring as a Service (EMaaS)

Gain access to critical patient monitoring capabilities aligned to your goals.

Subscribe to monitoring capabilities with a multi-year service

Choose a model based on your performance goals:

EMaaS 180 – our latest service

EMaaS 180 – our latest service

EMaaS 360

EMaaS 360

Benefits

See specific benefits for:

CIOs

CNOs

CFOs

Key capabilities

Monitors

Software

Services

Our approach

Award-winning service

Resources